Holiday Inn Express San Juan Condado

service, very pleasent staff

air conditin not working at full capacity, parking was very limited

How helpfull staff was and the fact that the pool was open until late hours so we were able to go out then come back and relax in the pool we did not have to rush

It needed to have more washing machines to speed up the process and not waste your evening.It should have free breakfast for guest.

I liked the lobby area and the breakfast area. The pool area was also nice. I liked the doorman. He was very helpful and always there to assist. The room cleaners were very hospitable and welcoming also.

Everything was very good. location is just perfect with beach and everything else within walking distance

The bed and toilet had long strands of hair. I had to clean everything before feeling like I could go to sleep

the room was very clean the bed was great

the access to the computer community in the open area

Close to the beach. Stored our luggage until our rooms were ready.

Wish rooms were ready earlier. They tell you a few minutes and they are ready 1.5 - 2 hours later past the few minutes and 3:00 p.m. checkin time. We stayed one night prior to our cruise and one night after. Both times other guests entered our rooms with card keys while we were in our rooms. It doesn't seem they keep track of which rooms they've already assigned to other travelers. Breakfast was good but very, very crowded no matter what time we went down on both visits.

The hotel was centrally located near the beach and other attractions which was great. Within walking distance to many restaurants. The hotel breakfast was tasty, didn't miss a day. Only minutes from the airport. Costs only $20 one way. Bus and Trolley lines are less than a block from the hotel and routes take you directly to Old San Juan. Overall, we really enjoyed our stay.

The only thing we didn't like about it was that our room didn't have a microwave or refrigerator.

Great location, very decent breakfast, friendly staff and comfortable rooms

The breakfast was delicious! The staff was very friendly and helpful.

For some reason while we sat in the hot tub there was a smell of mold or "bombao". Maybe the edges needed to be bleached or pressure hosed. The disadvantages of life in the tropics.

Nothing

Elevators too small the pool too cold no amenities and the room wasn't big Enough and no view it was very disappointed never go back to that hotel again

Good air conditioner. Good breakfasts.

Need parking.

The staff was extra nice. They seemed to go out of their way to give you a friendly greeting, and yet it seemed so natural to them. Kuddos on the friendly staff!

One of the elevators was out of order and would beep constantly, and it was just outside my door.

Location of hotel was great. Staff was friendly and helpful. Rooms were nice.

The room had an overwhelming smell of mugginess. Seemed humid. Also, the bathrooms are so small.

Location was great.

The sheets were old and the pillows were not comfortable. The room was so humid that nothing dried. There was no fridge in the room.